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Terms and Conditions That Protect Your Play

When you open an account with gigabet, you're entering into a straightforward agreement with us about how deposits work, how withdrawals clear, and what happens if a dispute…

Account eligibility and age requirementsDeposit and withdrawal proceduresDispute and refund policies
Explore the Lobby Read FAQ
gigabet Terms and Conditions That Protect Your Play
REACH US ANYTIME

How to Contact Us About Your Terms

If you need clarification on any part of our Terms and Conditions, or if you believe we've breached our agreement with you, we're here to listen.

Email Support Send your terms question or dispute to our legal support inbox.
Live Chat Open the chat window in the lobby to ask about account rules, payment terms…
Account Dispute Form Navigate to Account Settings, then Disputes, to file a formal complaint about a specific…
SECURITY AND YOUR DATA

How We Handle Your Information and Account

Your account information, payment history and play activity are stored on encrypted servers and protected by multi-layer authentication. We don't sell your data to third parties.

Account Encryption

Every login, deposit and withdrawal is protected by encryption. Your password is hashed so only you can access your account.

Data Retention

We retain your account data for the duration of your membership plus seven years after closure for regulatory and dispute…

No Third-Party Sale

Your personal and financial information is never sold to external parties.

Personal Data Requests

You have the right to access, correct, or delete your personal information.

Closure and Refunds

When you close your account, any remaining balance is returned to your original deposit method within 5 business days.

Cookies and Tracking

We use cookies to remember your login, track lobby behaviour for security, and measure page performance.

Terms and Conditions Questions

You must be at least 18 years old and meet the legal age of majority in your jurisdiction. Eligibility depends on local law. By opening an account, you declare that you meet these requirements and that no legal restriction prevents you from using gigabet.

Once a deposit via DANA, OVO, GoPay or QRIS has cleared to your account balance, it cannot be reversed. If you believe the deposit was made in error—duplicate charge, wrong amount, unauthorized—contact support within 24 hours with proof of the transaction and your bank reference number.

Withdrawal requests are processed within 24 hours of submission. The actual time funds appear in your bank account or e-wallet depends on your bank or payment provider. DANA and OVO typically show the transfer within minutes; bank transfers may take 1–3 business days.

Submit a dispute through your Account Settings within 30 days of the transaction. Include a description of what went wrong and any supporting evidence. Our disputes team investigates and responds in writing within 14 days. If we confirm an error, we'll refund the amount to your account.

We reserve the right to close an account if we detect fraud, money laundering, breach of these terms, or violation of local law. If we close your account for these reasons, we will notify you in writing and explain the reason. Any remaining balance will be returned to your original deposit method.

Yes. We use cookies to keep you logged in, detect fraudulent activity, and understand how you use the lobby so we can improve it. Essential cookies cannot be disabled, but you can turn off analytics cookies in your browser settings without losing account functionality.

Open a support ticket through live chat or email with a description of the discrepancy and the date it occurred. Include your transaction ID if possible. We investigate within 24 hours and either correct the error or explain why the balance is accurate.

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