Privacy and account access questions answered
We collect your full name, email address, phone number, date of birth and payment details to verify your identity and process deposits and withdrawals. We also collect your IP address and device information to detect fraud and prevent account misuse. This information is stored securely and never shared with marketers or data brokers.
We retain your account information while your membership is active. After closure, we keep records for seven years to comply with financial regulations and resolve disputes. You can request earlier deletion of certain data where local law permits. Contact support to discuss your retention options.
Yes. Log in to your account and visit Settings to view your stored name, email, phone and payment methods. To request a full data report including login history and transaction records, reach out to support. We'll send you a complete download within ten business days.
Only our payment processing team can access your DANA, OVO, GoPay or QRIS details, and only to process your transactions. Payment data is encrypted and never stored on our main servers. Third-party payment providers handle the actual fund transfer and comply with their own security standards.
When you close your account, we stop collecting new data immediately. Existing records are archived and encrypted. You retain the right to request access or deletion of your personal information. We'll honour verified deletion requests within 30 days, subject to legal and tax obligations.
Yes, we use cookies to keep you logged in, remember your game preferences and protect against fraud. Essential cookies cannot be disabled, but you can reject optional tracking cookies in your browser settings. Visit Settings in your account dashboard to see and adjust cookie preferences.
If we detect unauthorised access to your account, we'll contact you immediately by email and phone. We'll walk you through account recovery steps and help you secure your payment methods. For broader data incidents, we notify affected users and relevant authorities within the timeframe required by law.
