Reference

Your Account, Your Control — How gigabet Handles Your Legal Rights

When you open an account with gigabet, you're entering into a transparent relationship.

Account verification & security stepsData handling and retention policyPayment flow and withdrawal confirmation
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gigabet Your Account, Your Control — How gigabet Handles Your Legal Rights
REACH OUT

How to Contact Us About Your Account or Data

Our support team is ready to help with account questions, data requests, or clarifications about how we handle your information.

Live Chat Support Open your account lobby, tap Help, and select Live Chat.
Email Support Send account or data requests to [email protected]. Include your registered email and account ID.
In-Account Request Log into your account, go to Settings > Account & Privacy, and select 'Request…
DATA & SECURITY

How We Protect Your Account and What We Keep

Security and transparency are not optional at gigabet. Every account is protected by password encryption, and every deposit and withdrawal is verified against your registered identity.

Encryption & Login

Your password is hashed using industry-standard algorithms; we never store it in readable form.

Payment Verification

Before any withdrawal clears, we cross-check the destination account name against your registered identity and the deposit source.

Data Retention Schedule

Transaction records: 7 years. Account profile: active plus 2 years. Session cookies: 30 days (or until cleared).

Third-Party Integrations

gigabet partners with payment processors (DANA, OVO, GoPay, QRIS operators) to handle deposits and withdrawals.

Cookie & Tracking Policy

We use session cookies to keep you logged in and track your game preferences.

Data Export & Deletion

Request a full export of your data (account details, payment history, login events) via [email protected].

Frequently Asked Questions About Legal and Your Rights

Real questions from Indonesia players about accounts, data, withdrawals, and what we do with your information.

When you request deletion, your active account is closed immediately. Your transaction records are anonymised and retained for 7 years (payment law requirement). Your personal details (name, phone, email) are deleted after a 2-year archive period. If you have pending withdrawals or disputes, deletion is held until those are resolved.

After you submit a payout request, we verify your identity and destination account (2–10 minutes). Once approved, DANA, OVO, GoPay and QRIS transfers typically land in 2–5 minutes. Bank transfers may take 1–3 business days depending on the receiving bank. You'll see the status in your withdrawal history as soon as it's queued.

Yes. Log into your account, go to Settings > Account Details, and request a change. We'll send a verification code to your current registered email or phone. Once verified, the update takes effect immediately. If you can't access your current email or phone, contact [email protected] and we'll verify your identity through other means before processing the change.

We share only what's required to process your deposit or withdrawal: your registered name, account ID, and the transaction amount. We do not share your game history, login behaviour, or any data unrelated to the payment itself. Each payment partner has its own privacy policy; review theirs on their official sites.

Yes. Your password is hashed using industry-standard encryption the moment you create it; we never store or view the readable version. We recommend using a unique, strong password (12+ characters, mixed case and numbers). Enable two-factor authentication in your account settings for additional protection against unauthorised logins.

Email [email protected] with your account ID and a request for a data export. Include your registered email so we can verify your identity. We'll compile your account details, transaction history, login events and game session logs, then send it to you in a standard format within 10 business days.

Open a dispute ticket in your account under Withdrawals, or email [email protected] with details. Our team reviews the transaction, cross-checks our records with your payment provider (DANA, OVO, GoPay or QRIS), and investigates within 5 business days. If the payout was sent but you didn't receive it, the payment partner may hold it — we'll help escalate it to them.

Related Pages

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